Commence Framework

HRM

There are tons of software solutions available which help to support of improve areas of HRM. The major issue however is that parts of the E-HRM field are covered because of its complexity. To keep it simple the need is to create an intersection of human resources and information technology through HR software. This allows HR activities and processes to occur automated, efficient and effective. 

We see three levels of HRM automation (E-HRM): Operational, Relational and Transformational. Operational E-HRM is concerned with administrative functions – payroll and employee personal data. We can call it the HR Information System. Relational E-HRM is concerned with supporting business processes by means of training, recruitment, performance management and so forth. Which means that analytics and intelligence is added to the data at the operational level. Transformational E-HRM is concerned with strategic HR activities such as knowledge management, company employee progress and so forth. 

With Commence it is possible to support all three levels of E-HRM. Implementation strategies depend on the type of organization and the phase it is in. Whether it’s a growth model of a full blown implementation Commence is able to support this. 

In practice Commence in usually integrated with existing back office systems, pay roll partners or any type of solution. The flexible architecture of Commence and the use of proven standard technology helps us to do so.

CRM

With customer relationship management all aspects of the interaction that a company has with its customers, whether it is sales or service-related are covered.

While the phrase customer relationship management is most commonly used to describe a business-customer relationship (B2C), CRM systems are also used to manage business to business to business (B2B) relationships. Information tracked in a CRM system includes contacts, clients, contract wins, sales leads and more.

The major benefit most businesses realize when using a CRM system comes directly from having all your business data stored and accessed from a single location. We see situations where customer data is spread out over office productivity suite documents, email systems, mobile phone data and even paper note cards. Storing all the data from all departments (e.g., sales, marketing, customer service and HR) in a central location gives management and employees immediate access to the most recent data when they need it. It gives you a complete view of all customer information, knowledge of what customers and the general market want, and integration with your existing applications to consolidate all business information.

Departments can collaborate with ease, and CRM systems help organization to develop efficient automated processes to improve business processes. When insight is created sales efficiency for example can be majorly improved which results in an increasing revenue.

With Commence we realized hundreds of CRM implementations. These years of experience enable us to quickly identify opportunities and deliver a solutions that delivers the promise. From easy to use contact information applications to comprehensive automation of customers service/sales processes, we all did if before.

Our customers gained up to 31,5% more revenue and 42% more customer centered productivity.

Commence will create more efficiency and increase the bottom line revenue for your organization!

Logistics

Many organizations have long and sometimes complex supply chains that rely on a network of suppliers. An efficient and error free process throughout the supply chain benefits all stakeholders in terms of time, money and customer satisfaction. 

In our opinion it all starts with creating an integrated supply chain and the (data) insights that come from it. In order to improve it is necessary to obtain real-time visibility into sourcing, partners, order status, order entry, shipment status and inventory availability. With Commence every step of the process is supported and insight is delivered through our own dashboard and reports or by integrating it with your own business intelligence applications.

We are determined to eliminate manual processes and automate communications. In this way Commence is able to effectively link operations and asset accountability without sacrificing service. Your benefit is reduced costs across a number of operational areas.

For several customers Commence is used to build and combine orders, automatically place work orders in the supply chain, follow lead times, deliver customer information and handle the billing. Mostly Commence is integrated with third parties that handle transport and after service for example.

Workflow

We define workflows as tasks that follow a sequence and are done repetitively to achieve a certain goal. Workflow management automates business processes allowing work to be shared efficiently between employees/departments/companies.

Workflow automation will work for your organization when employees are spending too much time doing low-value tasks (searching for documents, waiting for or manually transferring paper files, losing critical documents, duplicating work). Especially when work is centralized into shared service centers or back offices workflow management is able to bring a lot!

However workflow automation is not to be thought of to easy. This is because of the fact that a workflow management application often is not as effective when it’s not integrated with other applications. Such as an employee information systems, ERP or web services.

The major benefit is that the turnaround time of a request, question of ticket are brought back to a minimum. This helps to increase customer/ employee satisfaction and execute more work in the same amount of time as before.

Every business process of workflow is unique. Also the people who need to work with the platform are used to a specific way of working. The power of Commence is that look and feel and screen setup can be fully adjusted to the requirements your organization has.

Customers that use Commence as a workflow application often manage the solution themselves after the initial implementation. Changing a screen, designing a screen of managing a workflow can be easily done after a short training.

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